Customer Interaction Associates-Global City Taguig!
(National Capital Reg – Market! Market! Taguig City)

Responsibilities:

* Provide troubleshooting support for residential phone lines
* Provide technical support for the DSL internet
* Sell services and products to better suit a customer’s needs
* Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner

Requirements:

* At least 3rd year college
* Average communication skills
* Computer literate
* Applicants must be willing to work in Global City, Taguig.
* Must be willing to work in shifting schedule (including graveyard shift).

Performance Incentives:

* Variable performance bonus
* Comprehensive health care coverage and group life insurance
* Competitive pay
* Skill-enhancing trainings
* Career-advancement opportunities
* Special privileges in numerous establishments
* Fun employee events and Quarterly recognition events

TELUS International Philippines, Inc.

Company Address:
31st Floor Discovery Suites, 25 ADB Avenue, Ortigas Center, Pasig City 1600
Fax:
6389445
Industry:
Call Center / IT-Enabled Services / BPO

Administrative Assistant (EDSA/Ortigas)
(National Capital Reg – EDSA/Ortigas Site)

Responsibilities:

Requirements:

* College graduate of any course

* Previous experience as Administrative Assistant is definitely an advantage

* Knowledgeable in MS Office applications specially Powerpoint, Word, Excel and Outlook

* Extroverted, energetic personality

* Ability to multi task

* Time management skills

* Internet savvy

* Strong attention to detail

* Flexible and must be willing to work all shifts

Interested applicants may apply at Teleperformance Recruitment Office:
Level 3 MS303 EDSA Central Pavilion (beside MRT Shaw), Mandauyong City.
Office hours are from 7am – 8pm Mondays – Fridays and 8am – 5pm Saturdays.
For inquiries, call us at 637-7111 loc. 301 – 302.
Please bring an updated copy of resume with 1×1 photo.

Teleperformance

Website:

http://www.teleperformance.ph

Company Address:
Pavillon Mall EDSA Central Mandaluyong City —-
Fax:
(02) 637-7111 loc. 323
Industry:
Call Center / IT-Enabled Services / BPO

MANDALUYONG CITY – Tech Support Professionals to start immediately!
(National Capital Reg – Mandaluyong City)

Responsibilities:

*
As a technical support representative, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for computer hardware. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Mandaluyong site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

Walk-in and experience ONE day application process. APPLY NOW!

Stream Global Services – Shaw Recruitment Center
Upper Ground Floor, Worldwide Corporate Center, Shaw Blvd.

Recruitment Hotline: (02) 580.6530

For more information, visit our career website: www.stream.careers.com

Check us out in Facebook and be a fan
Stream Careers on Facebook

STA. ROSA – HR Specialist
(Sta. Rosa, Laguna)

Responsibilities:

The HR Coordinator is responsible for administering all personnel processes related to new and existing employees.  These activities include new employee set up, personnel file administration, general inquiries, and policy manual updates.  This position works closely with the HR Manager and Generalist and assists with special projects and initiatives.

Requirements:

* Graduate of a 4-year degree course preferably Human Resource Management or Psychology.
* With at least 1 – 3 years experience in an office environment, preferably Human Resources.
* Must have experience working in a team environment.
* Experience maintaining confidentiality.
* Computer Literacy.
* Excellent oral, written, and interpersonal communication skills.
* Organizational and multi-tasking ability.
* Initiative.
* Must be able to maintain the strictest confidentiality.
* Must maintain a positive attitude to internal and external contacts.
* Must present calm, warm, professional image.

To apply online visit www.HirePoint.com. The exclusive career gateway of TeleTech.

TeleTech Customer Care Management Phils., Inc.
Bldg F SM Corporate Office 1000 Bay Blvd. SM Central Business Park, Bay City Pasay City 1634
Website: http://www.teletech.com

Team Leader – Sales ( Pasig )
(National Capital Reg – Pasig City)

Responsibilities:

The Team Leader will supervise 15 – 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents’ understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.

Requirements:

*

Candidate must have at least 1 year solid working experience in the same capacity (Team Leader/Captain or Coach). Supervising 10-15 agents.

*

With Excellent knowledge in Sales Programs/ Campaigns (OB sales or IB sales). With Good sales Coaching.

*

Candidate must have excellent written and verbal communication skills in English.

*

Must have strong organizational,  time management, and analytical skills.

*

Candidate must be willing to work in shifting schedule preferably graveyard shift in Pasig Sites.

*

Can start ASAP

Sitel Philippines Corporation

Website:
http://www.sitel.com
Company Address:
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Fax:
634-5414
Industry:
Call Center / IT-Enabled Services / BPO

Financial Analyst – Ortigas
(National Capital Reg)

Responsibilities:

*

Provides the operations organization with moderate to complex financial analyses of monthly results; budgets; forecasts, measurements and reports of key operational performance metrics. Interfaces with corporate finance and accounting. Interfaces with site directors, operations managers and service level managers.

*

Analyzes monthly business results and explains variances to forecast and budget. Supports month-end closing process.

*

Analyzes client profitability. Measures, analyzes and reports key operational performance metrics.

*

Assists field with developing annual budgets. Controls and analyzes capital expenditures.

*

Educates/ explains location financial results to SITE Directors. Supports all location financial needs.

Requirements:

*

At least 1-3 years experience in financial analysis

*

Strong financial skills in a metric-driven environment. Strong skills to organize multiple projects/tasks.

*

Strong Microsoft Office Skills, especially Excel. Interpersonal and communication skills support leadership

*

Knowledge of accounting and finance principles and practices

*

General knowledge of GAAP and FASB regulations. Ability to develop financial forecasts, budgets, and performance metrics. Ability to articulate financial data and metrics with explanations of implications.

*

Preferably Accounting, Business Administration, Management, Economics or a similar discipline of any 4 or 5 year college degree with extensive training on the areas of accounting, computation, statistics and management.

*

Minimum of 5 years experience in a similar environment particularly handling accounting, business forecasting, statistics, financial planning and finance management or the like. Additional training in a supervisory role and in handling and coaching individuals in a high volume environment such as a BPO or a Back Office center.

*

Excellent in interpersonal skills and collaborative skills, including verbal and written communication skills, presentation skills and facilitation skills, negotiation skills.

*

Proven track record of successfully developing and making compelling written and oral proposals.

*

Strong problem solving skills and consulting skills. Excellent time management skills.

*

Excellent planning and organizing skills, especially prioritizing multiple projects tasks.

*

Strong listening skills. Good PC Skills ( Word, Excel, PowerPoint, Access and Outlook)

Sitel Philippines Corporation

Website:

http://www.sitel.com

Company Address:
2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Fax:
634-5414
Industry:
Call Center / IT-Enabled Services / BPO

Customer Service Supervisor
(National Capital Reg – Makati City)

Responsibilities:

- PROACTIVELY RUN AND LEAD the everyday operations of the Customer Service Department
- Pro-Management
- Communicate and coordinate with internal and external departments; communicate the results, ideas,
issues to upper management
- Respond promptly to customer inquiries; handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verifications
- Direct requests and unresolved issues to the designated resource
- Direct requests and resolved issues to the designated resource
- Manage customers’ accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints and actions taken
- Manage administration; follow up on customer interactions
- AGGRESSIVELY manage customer service reps independently. Responsible for their targets, attendance,
and adherance to company guidelines.
- Client relationship management
- Conduct regular meetings, improve product knowledge, improve productivity, improve customer
satisfaction, decrease employee turnover.
- Able to multi task
- Lead by example

Requirements:

* At least 1 year of working experience in the related field is required for this position. Call center experience is preferred.
* Knowledge of customer service principles and practices
* Applicants must be willing to work in Makati City.
* Excellent people skills
* Strong sense of urgency
* Demonstrated ability to communicate effectively and professionally with internal and external associates.
* Demonstrated ability to work in a team and provide team leadership.
* Proficiency with various programs including Microsoft Outlook, Microsoft Word, Excel and PowerPoint.
* Strong Oral and written communication skills
* Must be able to manage several tasks simultaneously, accept criticism and constructive feedback, while being extremely adaptable and flexible
* problem analysis and problem-solving
* customer service orientation

*

Walk Ins are welcome between 6AM – 2PM. Address: Sales Rain, Unit 2204 The Peak Tower, 107 L.P. Leviste Street, Salcedo Village, Makati City. Email: rebecca@salesrain.com

Sales Rain, Inc

Company Address:
2204, The Peak Tower 107 L.P. Leviste Street Makati -
Industry:
Call Center / IT-Enabled Services / BPO

Korean Customer Service Representative (SA-Ortigas)
(National Capital Reg – Ortigas)

Successful candidates will provide professional and efficient technical and customer support to a multinational corporation that designs and markets consumer electronics, computer software, and personal computers.

To qualify for this position, you must have the following:

• Preferably a University degree or the equivalent
• Excellent in Korean (speaking and writing)
• Excellent interpersonal skills
• Proficiency in MS Office Applications
• For foreign nationals, they must have a valid Tourist Visa.

We offer above-industry overall compensation package to those who will qualify. This includes:
(1) paid vacation leaves and sick leaves
(2) meal and overtime allowances
(3) medical and dental coverage for you and qualified dependents
(4) group life insurance coverage
(5) career growth based on your performance
Plus a whole lot more cash and non-cash benefits

Interested candidates may send their resume to mary.chionglo@sykes.com

Visit ph.sykes.com for the list of Sykes Recruitment Events.

Sykes Asia, Inc.

Website:
http://www.sykes.com/careers/philippines.aspx | NEWS
Company Address:
19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
Fax:
849-9019
Industry:
Call Center / IT-Enabled Services / BPO

Sales Support Specialist
(National Capital Reg)
RESPONSIBILITIES:

* Job Qualifications:

* 1. Possess program management skills.
* 2. Adept in planning and data analysis.
* 3. Communicates well in both written and spoken English.
* 4. Familiar with CSAT.

* * With at least 5 years experience in Sales, Quality, Marketing.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Business Studies/Administration/Management, Marketing or equivalent.
* Required skill(s): program management skills, data analysis, quality.
* At least 5 year(s) of working experience in the related field is required for this position.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Sales – Engineering/Technical/IT or equivalent. Job role in Supervisor/Team Lead or equivalent.
* 1 Contract positions available.

iPlus-ePLDT
Company Address: B1 2nd Floor, Bonifacio High Street, Global City Tauig -
Industry: Call Center / IT-Enabled Services / BPO

Dababase Administrator / Junior Programmer
(National Capital Reg)

Responsibilities:
- develop and design of database strategies,
- monitor and improve database performance and capacity and plan for future expansion requirements
- plan, co-ordinate and implement security measures to safeguard the database
- determine effective storage methods while managing all the tasks involved with a database environment
- prepare and deliver data to clients on a timely manner
- monitor data consumption and analyze data quallity
- develop real time reports on conversion rates, list penetration for the call center
- update database tables and prepare daily and weekly reports
- train employees and management personnel in database use
- coordinate with database administrator in Australia and other clients of the call center

Requirements:
- must have a Bachelor’s Degree in Computer Science or Information Technology
- must be familiar with database management products, such as Structured Query Language, SAP, and Oracle-based database management software
- must be familiar with PHP
- at least 2 years work experience in the same field
- very good English communication skills

FOR IMMEDIATE EMPLOYMENT

Bring your detailed resume and visit at the
Quinn Data Facilities, Inc. (QDF)
4th floor of Cityland Tower 1
156 Dela Costa Street Salcedo Village Makati City
www.qdf-phils.com
For inquiries, please call us at 7534241
or you may send your resume to hr@qdf-phils.com
OTHER POSITIONS AVAILABLE:

* Outbound Call Center Sales Supervisor
* Call Center Quality Analyst
* Technical Support Engineer
* Accounting Clerk
* Outbound Sales Agents
* Outbound Survey Agents